Complaint Management System


for the Food Industry


 

Everest Complaint Management System


Everest is a comprehensive solution for building sustainable customer relationships while improving quality.




The Everest complaints system will improve customer retention by recording, tracking and resolving every complaint; then producing information that can be used to eliminate similar complaints or problems from occurring in the future.

Everest is used by organizations across the globe, each with specific data and workflow requirements.  A configuration workshop from the experts at Lynk Software will quickly get your system up and running.

Quickly analyze and share critical information with powerful reports and charts. Sort and filter standard reports in seconds and e-mail directly from Everest. Create user defined queries for specific data sets that can be transferred directly to Excel.

Easily control access through user group access controls that are tied directly to a User Id and Password.  Set rules for password size/expiration, concern approvals/electronic signatures or specific location access.

Contact Lynk Software to discuss how Everest can be used to fulfill your complaint system requirements.

Configure Everest to Manage

  • Customer and Consumer Complaint Resolution
  • Customer Service and Support Operations
  • Continuous Quality Improvement
  • Product Defects and Non-conformances
  • Corrective Actions and Preventive Actions (CAPA)

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Please tell us about your objectives?

Internal Area Organization
The organization of internal concerns begins by selecting an internal area which is typically the primary area responsible for resolution. Areas can be based on departments, facilities or any other organizational structure including manufacturing stations on the shop floor.

Multiple Locations
Internal Area setup options include user-defined departments and locations. When the scope of the project includes more than one location or plant, a system option to control user access will limit users with access to only the Internal Areas associated with the same location they are at. When limiting Area access by location, the user access privilege, Access All Locations, is enabled only for those users who require it.

Real-time Data Analysis
Reports and Charts provide real-time data analysis of internal quality concerns based on a variety of selection criteria options easily controlled using a point-and-click menu. User Defined Queries allow you to select and sort by any field in the database.

A Corrective Action Software Form you can Customize
The Everest corrective action software form is customizable in setup so that it may be configured as a standard paperless template to be used for; Corrective Action Requests or CAR, Preventive Action Requests or PAR, Corrective and Preventive Action Requests or CAPA and Supplier Corrective Action Requests or SCAR.

Contact Lynk Software to discuss how Everest can be used to fulfill your corrective action tracking requirements.